The Fixer Lab
Restore My Item
The Fixer Lab
Restore My Item
A membership built for those who take their collection seriously. Priority service, exclusive privileges, and the peace of mind that your luxury pieces are always in expert hands.
A single deep clean is a moment. A membership is a relationship. The pieces in your collection — the sneakers you rotate, the leather goods that live in daily use, the jackets that define your look — all accumulate wear over time in ways that a one-off restoration cannot undo.
With a Fixer Lab membership, your collection receives scheduled, proactive care throughout the year. We track the condition of your pieces, remind you when seasonal treatments are due, and handle pickup and delivery on a timetable that suits you.
The result: items that don't just get fixed when they're damaged — they never get there in the first place.
Members are always seen first. No waiting, no queues. We arrange pickup within 48 hours of your request.
We schedule protective treatments before wear accumulates — not after damage is done. Prevention is always cheaper than cure.
Members receive a guaranteed discount on all services — ad-hoc and planned — as well as early access to new treatments.
Premium and Atelier members receive a named point of contact who knows your collection by heart.
We remind you when each piece in your collection is due for its next treatment — based on material, usage, and season.
All plans include home pickup and delivery, member pricing, and atelier-grade care. Upgrade or cancel anytime.
For those starting their care journey. Reliable, consistent, personal.
For the serious collector. Your pieces, always at their finest.
For collections that deserve white-glove treatment. Unlimited. Unreserved.
| Benefit | The Keeper | The Curator | The Connoisseur |
|---|---|---|---|
| Services & Scheduling | |||
| Quarterly services included | 2 | 5 | Unlimited |
| Priority pickup window | 72 hrs | 48 hrs | Same / next day |
| Seasonal care reminders | ✦ | ✦ | ✦ |
| Complimentary protection treatment / quarter | – | ✦ | ✦ |
| Quarterly full-collection assessment | – | – | ✦ |
| Pricing & Value | |||
| Discount on additional services | 10% | 20% | 30% |
| Early access to new services | – | – | ✦ |
| Care & Documentation | |||
| Photo documentation (before & after) | ✦ | ✦ | ✦ |
| Written restoration report per service | – | ✦ | ✦ |
| Digital collection profile & inventory | – | Up to 20 items | Unlimited |
| Personal Service | |||
| Dedicated care advisor | – | ✦ | ✦ |
| Senior atelier advisor (direct line) | – | – | ✦ |
| Packaging | |||
| Signature breathable return bags | ✦ | ✦ | ✦ |
| Premium keepsake packaging | – | – | ✦ |
Browse the three membership tiers and identify the one that fits the size of your collection and how often you want it cared for.
Send us a message and let us know which plan interests you. We'll walk you through the details and set everything up.
Share details of the items you'd like in your care programme. We'll create a profile and recommend a care schedule.
We schedule your first doorstep collection. From that moment, your collection is in expert hands — all year round.
"I have fifteen pairs of sneakers and four luxury bags that I rotate regularly. Before The Fixer Lab, I'd send things for cleaning only when they looked visibly dirty. Now my entire collection is on a quarterly care programme — and things simply never reach that point anymore."
Still unsure? Send us a message — we'll help you choose the right plan for your collection.
Ask on WhatsApp →Start with a conversation. We'll find the right plan for your collection and have your first pickup arranged within the week.